Return & Refund

At Ziryla, customer satisfaction is our top priority. We are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made through https://ziryla.shop/.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

Returns requested after the 14-day return period may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, altered, or damaged after delivery
• Items returned without original packaging
• Clearance, final sale, or promotional items (where specified)
• Customized or special-order products
• Gift cards and downloadable products, if applicable

3. How to Request a Return

To initiate a return, please contact our customer support team and provide:

• Your order number
• Full name
• Reason for the return
• Photos of the product if it is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide instructions for returning the item.

4. Return Processing Time

After we receive and inspect your returned item, we will process your return within 3 business days.

You will be notified by email regarding the approval or rejection of your return request.

5. Refunds

If your return is approved, a refund will be issued to the original payment method used for the purchase.

Please note:

• Refund processing times may vary depending on your bank or payment provider.
• Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
• Refunds may take several business days to appear in your account after being processed.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

After reviewing the issue, we may offer:

• A replacement item
• A full refund
• A partial refund
• Store credit

depending on the nature of the issue.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

• The item was received damaged
• The item is defective
• The wrong item was shipped by Ziryla

For your protection, we recommend using a trackable shipping service when returning products.

8. Exchanges

If you would like to exchange an item for a different product or replacement, please contact our customer support team. Exchanges are subject to product availability.

9. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Ziryla

Website: https://ziryla.shop/

Contact Page: https://ziryla.shop/contact-us/

Email: support@ziryla.com

Phone: +1 (515) 233-2886

Address:
821 Lincoln Way
Ames, IA 50010
United States

Business Hours:
Monday – Friday
9:00 AM – 7:00 PM (USA Time)

Live Chat:
Chat with us live through our website for immediate assistance.

By making a purchase through Ziryla, you acknowledge that you have read and understood this Return & Refund Policy.